Terms of service

Welcome to the Lost In Socks online store. These Terms of Service ("Terms") govern your use of https://lostinsocks.net ("Site") and any purchases you make through it. By accessing the Site or placing an order, you agree to be bound by these Terms.

Please read them carefully before placing an order.

PART I — GENERAL TERMS

1. Agreement to Terms

By using the Site, you confirm that you are at least 16 years of age and agree to comply with and be bound by these Terms. If you do not agree, please do not use the Site.

2. Changes to Terms

We reserve the right to update these Terms at any time. Material changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms. We recommend checking this page periodically.

3. Account Registration

You may browse the Site without creating an account. If you choose to create one, you are responsible for:

Keeping your login credentials confidential
All activity that occurs under your account
Notifying us immediately at info@lostinsocks.net if you suspect unauthorized use

We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently or in violation of these Terms.

4. Site Availability

We strive to keep the Site operational at all times, but we do not guarantee uninterrupted access. We may temporarily suspend or restrict access for maintenance, updates, or circumstances beyond our control.

PART II — ORDERS & PRODUCTS

5. Product Descriptions

We make every effort to display product descriptions, images, and specifications accurately. However, colors may appear slightly different depending on your screen or monitor settings, and minor variations between the product image and the physical item may occur.

If a product you receive is materially different from its description, please contact us within 48 hours of delivery at info@lostinsocks.net with your order number and photographs, and we will resolve the issue promptly.

6. Pricing

All prices are displayed in United States Dollars (USD). Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.

In the event of a pricing error on an item you have ordered, we will notify you before shipping. You may choose to proceed at the corrected price or cancel the order for a full refund.

7. Order Acceptance

Placing an order on the Site is an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. An order is only accepted — and a binding contract formed — when you receive an order confirmation email.

Reasons an order may be declined include:

Product unavailability
Payment authorization failure
Suspected fraudulent activity
Pricing or description errors
Orders flagged for security review

If we cancel an order after payment has been collected, you will receive a full refund to your original payment method within 10 business days.

8. Order Modifications and Cancellations

Customer Cancellations: You may request to modify or cancel your order within 24 hours of placement, provided it has not yet entered our fulfillment process. After this window, changes may not be possible. Contact us promptly at info@lostinsocks.net or +1 (480) 307-6329 with your order number.

Store Cancellations: We reserve the right to cancel orders that appear fraudulent, involve payment issues, or contain pricing errors.

9. Payment Methods

We accept the following payment methods:

Credit & Debit Cards: Visa, MasterCard, American Express, Discover
Digital Wallets: Apple Pay, Google Pay, Shop Pay
PayPal

For full details on payment processing, security, and refund timelines, please refer to our [Payment Policy].

PART III — SHIPPING

10. Shipping Terms

We offer free shipping on all orders.

We currently ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, or internationally.

Important: Orders placed to non-serviceable addresses will be cancelled and fully refunded.

For complete shipping details, processing times, and delivery estimates, please refer to our [Shipping Policy].

PART IV — RETURNS & REFUNDS

11. Return Policy Overview

We want you to love your socks. If you're not satisfied, we're here to help.

Return Window: 30 days from the date of delivery
Condition: Items must be unworn, unwashed, and in original packaging with tags attached
Return Shipping: Free return shipping on all authorized returns
Restocking Fee: None
Refund Method: Full refund to original payment method

Items that cannot be returned:

Socks that have been worn, washed, or show signs of use
Items without original tags or packaging
Items returned after the 30-day window
Final sale items (clearly marked on the product page)

For detailed instructions on how to start a return, exchanges, damaged item claims, and refund timelines, please refer to our [Refund and Return Policy].

PART V — LIMITATIONS & DISCLAIMERS

12. Order of Precedence

In the event of any conflict between these Terms and any other policy published on the Site (including the Shipping Policy, Refund Policy, Payment Policy, or Privacy Policy), these Terms shall take precedence to the extent permitted by law.

13. Limitation of Liability

To the maximum extent permitted by law:

Lost In Socks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of Products.
Our total liability for any claim shall not exceed the amount you paid for the specific Product(s) giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Lost In Socks, its owners, employees, and affiliates from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:

Your use of the Site
Your violation of these Terms
Your violation of any third-party rights

15. Intellectual Property

All content on the Site — including text, images, graphics, logos, product names, and designs — is the property of Lost In Socks or its licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

16. Prohibited Conduct

When using the Site, you agree not to:

Use the Site for any unlawful purpose
Attempt to gain unauthorized access to any part of the Site
Use automated tools (bots, scrapers) to access the Site
Interfere with or disrupt the Site's infrastructure
Submit false or misleading information during checkout

17. User-Generated Content

If you submit reviews, comments, or other content to the Site, you grant Lost In Socks a non-exclusive, royalty-free, perpetual license to use, display, and distribute that content for business purposes. You retain ownership of your original content.

PART VI — DISPUTE RESOLUTION

18. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law provisions.

19. Dispute Resolution

Any dispute arising from these Terms or your use of the Site shall first be addressed through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue resolution in the state or federal courts located in Maricopa County, Arizona.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

PART VII — CONTACT

If you have questions about these Terms, please contact us:

Lost In Socks 7142 E 5th Ave Ste 101, Scottsdale, AZ 85251 Phone: +1 (480) 307-6329 Email: info@lostinsocks.net Business Hours: Sun–Thu 10:00–18:00, Fri–Sat 10:00–21:00 (Arizona Time)