Payment Policy

At Lost In Socks, we are committed to providing a secure, transparent, and hassle-free checkout experience. This Payment Policy outlines the payment methods we accept, how your transactions are processed, and the measures we take to protect your financial information.

1. Currency and Pricing

All transactions on our website are conducted in United States Dollars (USD). The total amount displayed at checkout will include:

  • Product price of your selected item(s)
  • Applicable taxes (if any), calculated and displayed at checkout before order confirmation
  • Shipping: free on all orders

There are no hidden fees. What you see at checkout is exactly what you pay.

2. Accepted Payment Methods

We partner with industry-leading payment processors to offer a flexible and secure checkout experience. We currently accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, and Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

All payment methods are processed through Shopify Payments and/or PayPal, which are PCI-DSS Level 1 certified processors.

3. Transaction Security

Your financial security is our top priority. We have implemented the following measures to ensure your payment information is always protected:

  • SSL Encryption: Our website uses SSL (Secure Socket Layer) technology to encrypt all data transmitted during the checkout process. Look for the padlock icon in your browser's address bar.
  • PCI-DSS Compliance: We do not store or have direct access to your full credit card details. All sensitive payment data is handled by PCI-DSS compliant payment processors (Shopify Payments and PayPal).
  • Tokenization: Your card information is replaced with a unique token during processing, so your actual card number is never stored on our servers.

Your payment information is safe and encrypted throughout the entire transaction.

4. Order Authorization

By completing a purchase on our website, you confirm that you are the authorized user of the payment method provided and that the information submitted is accurate and complete. If any order is flagged for security concerns, our team may contact you to verify the information before processing.

We reserve the right to cancel orders that cannot be verified or that appear to involve unauthorized use of a payment method.

5. Payment Issues

If your payment is declined or you experience any issues during checkout, please try the following:

  1. Double-check that your billing address, card number, expiry date, and CVV are entered correctly.
  2. Ensure your card has sufficient funds or available credit.
  3. Contact your bank or card issuer to confirm whether the transaction was blocked for security reasons.
  4. Try a different payment method — another card, PayPal, Apple Pay, Google Pay, or Shop Pay.
  5. Disable VPN or try a different browser/device if the checkout page is not loading properly.

If the issue persists, please contact us at info@lostinsocks.net or +1 (480) 307-6329. We aim to respond within 24 hours.

6. Pending / Temporary Authorization Holds

In some cases, your bank or payment provider may place a temporary authorization hold (shown as "pending") even if the payment does not complete successfully. These holds are controlled by your bank and typically disappear automatically within 3–10 business days, depending on the issuer.

If you believe a hold is taking too long to release, please contact your bank for assistance.

7. Duplicate Charges

If you believe you were charged more than once, please contact us immediately with:

  • Your order number (if available)
  • A screenshot of the transaction(s)

We will review the payment records and assist you as quickly as possible.

8. Billing Descriptor

Your credit card statement or PayPal record will display the charge as "LOST IN SOCKS."

If you do not recognize this descriptor, please check your email for an order confirmation from info@lostinsocks.net before contacting your bank, as filing a chargeback without first contacting us may delay the resolution process.

9. Refund Processing

Once your return is approved:

  1. We will issue the refund to your original payment method within 10 business days.
  2. Your bank or card issuer may require an additional 5–10 business days to post the credit to your account.

Total estimated refund timeline: 12–25 business days from when we receive your returned item.

For full details on return eligibility, conditions, and the refund process, please refer to our Refund and Return Policy.

10. Order Modifications Within the Payment Window

You may request to change your payment method, billing address, shipping address, or item selection within 24 hours of placing your order. After 24 hours, your order may have entered our fulfillment queue and changes may not be possible.

Contact us at info@lostinsocks.net with your order number to request a change.

11. Contact Us

If you have any questions regarding payment or need assistance with a transaction, please contact us:

Lost In Socks
Email: info@lostinsocks.net
Phone: +1 (480) 307-6329
Address: 7142 E 5th Ave Ste 101, Scottsdale, AZ 85251
Business Hours: Sun–Thu 10:00–18:00, Fri–Sat 10:00–21:00 (Arizona Time)