Shipping policy
At Lost In Socks, we want your socks to arrive as quickly and safely as possible. This Shipping Policy explains our shipping methods, delivery times, and how we handle your orders.
1. Domestic Shipping Coverage
We currently ship to addresses within the contiguous United States only (the 48 lower states).
We do not ship to:
- Alaska
- Hawaii
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
- P.O. boxes
- APO/FPO/DPO addresses
- International addresses
Orders placed to non-serviceable addresses will be cancelled and fully refunded.
2. Shipping Costs
3. Order Processing Time
- Orders placed before 2:00 PM Arizona Time on a business day will typically be processed and dispatched the same day.
- Orders placed after 2:00 PM Arizona Time will be processed on the following business day.
- Orders placed on weekends or holidays will be processed on the next available business day.
Processing time does not include weekends or U.S. federal holidays.
4. Estimated Delivery Times
Once dispatched, delivery times depend on your location:
| Region | Estimated Delivery |
|---|---|
| Arizona & Southwestern U.S. | 2–4 business days |
| Western & Central U.S. | 3–5 business days |
| Eastern U.S. | 4–7 business days |
These estimates begin after the order has been dispatched, not from the date of purchase.
Note: Delivery times are estimates provided by our carriers and are not guaranteed. Delays may occur due to weather, carrier disruptions, or other circumstances beyond our control.
5. Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can track your package using the carrier's website or app.
If you do not receive a tracking email within 3 business days of placing your order, please contact us at info@lostinsocks.net.
6. Delivery Issues
6.1 Incorrect Address
Please double-check your shipping address at checkout. If you notice an error after placing an order, contact us at info@lostinsocks.net or +1 (480) 307-6329 within 24 hours. We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has shipped.
Orders shipped to incorrect addresses provided by the customer are not eligible for free replacement or refund.
6.2 Package Marked "Delivered" But Not Received
If your tracking shows "Delivered" but you have not received your package:
- Check around your delivery area — porch, mailbox, side door, with neighbors or building staff.
- Allow 48 hours — carriers sometimes mark packages as delivered slightly early.
- If the package is still missing, contact us at info@lostinsocks.net with your order number. We will work with the carrier to resolve the issue, which may include filing a claim and sending a replacement or refund.
6.3 Damaged Packages
If your item arrives damaged:
- Keep all packaging — including the shipping box, filler material, and any brand packaging.
- Contact us within 48 hours of delivery at info@lostinsocks.net.
- Include your order number, a written description of the damage, and clear photographs of both the item and its outer packaging.
We will send a prepaid return label at no cost to you. Once we receive and inspect the item, we will offer your choice of a replacement or a full refund, including original shipping charges.
7. Contact Us
If you have any questions about shipping or need assistance with an order, please contact us:
Lost In Socks Address: 7142 E 5th Ave Ste 101, Scottsdale, AZ 85251 Phone: +1 (480) 307-6329 Email: info@lostinsocks.net Business Hours: Sun–Thu 10:00–18:00, Fri–Sat 10:00–21:00 (Arizona Time)