FAQ

Welcome to the Lost In Socks Help Center. Find quick answers to common questions below.

Orders

How do I place an order? Browse our collection, select your favorite socks, choose the correct size, and add them to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. You'll receive a confirmation email at info@lostinsocks.net within minutes.

What payment methods do you accept? We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed through PCI-DSS certified payment processors.

Can I modify or cancel my order? Yes, within 24 hours of purchase, provided the order has not yet shipped. Email us at info@lostinsocks.net or call +1 (480) 307-6329 with your order number. After 24 hours, your order may have entered our fulfillment process and changes may not be possible.

Will I receive an order confirmation? Yes. You'll receive an order confirmation email immediately after checkout. If you don't see it, please check your spam or junk folder. If you still can't find it, contact us at info@lostinsocks.net.

Shipping

Do you offer free shipping? Yes! We offer free shipping on all orders.

How long does shipping take? Most orders are dispatched within 1–3 business days. Delivery typically takes 2–7 business days depending on your location within the contiguous U.S.

Do you ship internationally? Currently, we only ship within the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or internationally.

How do I track my order? You'll receive a shipping confirmation email with a tracking number once your order ships. You can track your package through the carrier's website.

Returns & Refunds

What is your return policy? We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in original condition. Return shipping is free on all authorized domestic returns. See our full Refund and Return Policy for complete details.

How do I start a return? Email info@lostinsocks.net with your order number and the reason for your return. We'll send you a prepaid return label within 1–2 business days. Pack the item, attach the label, and drop it off at the carrier.

Do you offer exchanges? Yes! We offer free exchanges for a different design or size. Contact us at info@lostinsocks.net with your order number and what you'd like to exchange. We'll send a prepaid return label for the original item and ship the replacement once we receive it.

How long does it take to receive my refund? Once we receive and inspect your returned item, approved refunds will be issued to your original payment method within 10 business days. Your bank or card issuer may require an additional 5–10 business days to post the credit. Total estimated timeline: 12–25 business days from when we receive your returned item.

What if my item arrives damaged? Contact us within 48 hours of delivery at info@lostinsocks.net with your order number, a description of the damage, and photographs of both the item and its outer packaging. We'll send a prepaid return label and offer a replacement or full refund. See our Refund and Return Policy Section F for complete details.

Socks & Sizing

What sizes do your socks come in? Most of our socks are One Size (US 5–10 / EU 36–42), suitable for most adults. We also carry Junior (US 9–13 / EU 27–33) and Youth (US 9–13 / EU 27–33) sizes for kids. Check the product page for specific sizing information.

What are your socks made of? Most of our socks are made from a soft blend of 80% combed cotton, 17% polyester, and 3% spandex for comfort, breathability, and a snug fit. Some styles may vary slightly — check the product details for the exact composition.

How should I care for my socks? Machine wash cold with like colors, tumble dry low. Do not bleach. Following these instructions will keep your socks looking vibrant and feeling soft for longer.

Are your socks unisex? Yes! All of our designs are unisex and can be worn by anyone.

Account & Privacy

Do I need an account to place an order? No. You can check out as a guest. However, creating an account makes it easier to track orders and manage returns in the future.

How is my personal information protected? We use SSL encryption, PCI-DSS compliant payment processors, and industry-standard security measures. We do not sell, share, or trade your personal information. See our Privacy Policy for complete details.

How do I opt out of marketing emails? Click the "Unsubscribe" link at the bottom of any marketing email, or email us at info@lostinsocks.net with the subject line "Unsubscribe." We'll remove you from promotional communications within 48 hours.