Refund policy
We want you to be completely satisfied with your Lost In Socks purchase. If for any reason you are not, our return and refund process is designed to be simple and hassle-free.
A. Return Window
You may return most items within 30 calendar days of the delivery date.
To be eligible for a return, your item must be:
- Unworn — tried on briefly is acceptable, but no signs of extended wear
- Unwashed
- In original condition — free of stains, pet hair, odors, or damage
- With original tags attached
- In original packaging (if applicable)
B. Non-Returnable Items
The following items cannot be returned or exchanged:
- Socks that have been worn, washed, or damaged through use after delivery
- Items without original tags or packaging
- Items returned after the 30-day return window
- Final sale items — clearly marked on the product page at the time of purchase
- Gift cards
C. Free Return Shipping
We provide free return shipping on all authorized domestic returns. Once your return is approved, we will email you a prepaid shipping label at no cost to you. Simply print the label, pack your item, and drop it off at the designated carrier location.
Important: Return shipping is free for authorized domestic returns only. Items returned without prior authorization or shipped to an incorrect address may not be eligible for a refund.
D. How to Start a Return
- Contact Us Email info@lostinsocks.net with:
- Your order number (found in your confirmation email)
- The item(s) you wish to return
- Reason for the return
- Photographs of the item (if reporting damage or defect)
-
Receive Your Return Label We will review your request and email you a prepaid return shipping label within 1–2 business days.
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Pack and Ship Place the item(s) in their original packaging (or a secure mailer), attach the prepaid label, and drop off the package at the designated carrier location.
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Refund Issued Once we receive and inspect your returned item, your refund will be processed to your original payment method within 10 business days. Your bank or card issuer may require an additional 5–10 business days to post the credit to your account.
Total estimated refund timeline: 12–25 business days from when we receive your returned item.
E. Exchanges
We are happy to exchange your item for a different design or size at no additional cost.
To request an exchange:
- Contact us at info@lostinsocks.net with your order number and the item you would like to exchange.
- We will email you a prepaid return label for the original item.
- Once we receive and inspect the original item, we will ship the replacement.
If the replacement item is of different value:
- Higher-priced item: We will charge the difference to your original payment method.
- Lower-priced item: We will refund the difference to your original payment method.
Tip: Exchanges are subject to availability. If the item you want is out of stock, we will issue a full refund instead.
F. Damaged, Defective, or Incorrect Items
If you receive an item that arrived broken, has a manufacturing defect , or is not the item you ordered:
- Contact us within 48 hours of delivery at info@lostinsocks.net.
- Include your order number, a written description of the issue, and photographs of both the item and its outer packaging. Please retain all original packaging until your claim is resolved.
- We will send a prepaid return label at no cost to you.
- Once we receive and inspect the item, we will offer your choice of a replacement or a full refund,
Note: The 48-hour reporting window applies to notifying us of the damage. Once your report is approved, you will have 14 calendar days to ship the item back using the prepaid label provided.
G. Refund Methods
| Scenario | Refund Method |
|---|---|
| Standard return (condition met) | Full product price to original payment method |
| Damaged or incorrect item | Full product price + original shipping charges |
| Return shipping | Always free (prepaid label provided by us) |
| Restocking fee | None — we never charge restocking fees |
Refunds are always issued to your original payment method. We do not offer store credit as the default option. If you prefer store credit, please indicate this when you contact us to initiate your return.
H. Order Cancellation
- You may cancel your order within 24 hours of placement, provided it has not yet shipped.
- Contact us at info@lostinsocks.net or +1 (480) 307-6329 with your order number.
- Once an order has shipped, it cannot be cancelled — you will need to follow the return process above.
- If we cancel an order after payment has been collected, a full refund will be issued within 10 business days.
I. Contact Us
If you have questions about returns or refunds, please contact us:
Lost In Socks Email: info@lostinsocks.net Phone: +1 (480) 307-6329 Address: 7142 E 5th Ave Ste 101, Scottsdale, AZ 85251 Business Hours: Sun–Thu 10:00–18:00, Fri–Sat 10:00–21:00 (Arizona Time)